Return & Refund Policy
At Human Touch, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.
Eligibility for Returns
Products are eligible for return only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery.
- The return request is raised within the specified return period after delivery.
- The product is unused, uninstalled, and returned in its original packaging with all accessories.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse, mishandling, or unauthorized repairs.
- Products without original packaging, accessories, or proof of purchase.
- Items marked as non-returnable or non-refundable at the time of purchase.
Return Process
To initiate a return, customers must contact our support team with order details and proof of issue (such as images or videos).
- Once the return request is approved, return instructions will be shared.
- Products must be returned in the condition in which they were received.
- Human Touch reserves the right to inspect the returned product before approval.
Refund Policy
Refunds will be processed only after successful inspection of the returned product.
- Approved refunds will be credited to the original mode of payment.
- Refund processing time may vary depending on the payment method and bank policies.
- Shipping or handling charges, if applicable, may not be refundable.
Replacement Policy
In certain cases, Human Touch may offer a replacement instead of a refund, subject to product availability.
Cancellation Policy
Orders can be cancelled only before dispatch. Once the product has been shipped, cancellation requests will not be accepted.
Changes to This Policy
Human Touch reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email:
indiahumantouch@gmail.com